If necessary, uninstall and reinstall it. Make sure Epson Scan 2 and other applications are installed correctly.When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W/ES-500WR).Check the status of the lights and make sure the scanner is ready to scan.Make sure you have assigned the correct job to the scanner button and change it, if necessary.Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly.You may withdraw your consent or view our privacy policy at any time. In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. You are providing your consent to Epson America, Inc., doing business as Epson, so that we may send you promotional emails.Check the USB cable connection between the computer and scanner.For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide. Note: If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead, over a USB or wireless (ES-500W/ES-500WR) connection. Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner. Document Capture Pro (Windows) and Document Capture (Mac) do not support using the start button to scan over a wireless connection (ES-500W/ES-500WR).If the scanner button does not start the correct program or perform the correct action, try these solutions: Note: Document Capture Pro (Windows) and Document Capture (Mac) are not available for the ES-300WR/ES-500WR. Wait for the lights to go off or stop flashing, restart the devices you want to connect to the network, and reconnect to the network.The scanner doesn't work properly when I press the start button. Wireless scanning from the scanner button has failed. The ! error and ready lights are on and the Wi-Fi light is flashing (ES-500W/ES-500WR) The Wi-Fi (white) and ! error lights are flashing slowly (ES-500W/ES-500WR)Ī network connection error has occurred (the date and time have not been set correctly). The Wi-Fi light is flashing slowly and ! error light is on (ES-500W/ES-500WR) Press the stop button to clear the error, restart the devices you want to connect to the network, then reconnect to the network. The Wi-Fi and ! error lights are flashing slowly (ES-500W/ES-500WR)Īn access point settings error (security error) has occurred. The firmware update has failed and the scanner is in recovery mode. The ready light is off and the following lights are on: WorkForce ES-500W B11B263401BY: scanner: 8715946686059: English: User manual (PDF), Installation Guide (PDF) Scanning. If the error continues, the scanner may be malfunctioning. View the Epson WorkForce ES-500W manual for free or ask your question to other Epson WorkForce ES-500W owners.
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